Game Night FAQ's

GAME NIGHT FAQs

Game Night is an exciting and interactive way to win beauty products, tools, gift cards, and more with our Glitterologist's live on facebook. 

Yes every play purchased is an automatic win. You win beauty products equal to or greater than your purchase value.

Yes! we ship worldwide. 

After you complete your purchase head back to our Glitterologist's facebook live. During the live they will play and pick each prize for every purchase in the order they were received. Your name and your prize will be announced on the live. 

You can send our team an email at info@glitterrealm.com or start a live chat on our website and our CSR Team will be able to tell you what you won. You can also rewatch the lives anytime as they are saved.

You have 24 hours to email us at info@glitterrealm.com after your prize has been announced. We will trade your prize in for a gift card in the amount of the purchase. We do not exchange/switch prizes but the gift card allows you to pick what you would like. If you do not notify us within 24 hours of playing that you'd like to switch your prize for a gift card we cannot honor the switch.

We will do our best to catch any duplicates. If we catch a duplicate prize before shipment we will exchange the prize for a store gift card so you can pick your prize. If you want the duplicate prize you can email us at info@glitterrealm.com 

After you play, we begin processing your order. Your order/prizes will ship automatically to the shipping address you entered during checkout. If you need to change the shipping address you can contact our team via email at info@glitterrealm.com 

All orders typically process within 2-3 business days and then ship via the chosen shipment method during checkout. Please note games played on Friday or Saturday night after business hours will begin processing Tuesday morning or the following business day. Once shipped tracking information is already emailed. 

Thank you for playing we truly appreciate it and are always looking for fun ways to engage with our supporters and customers. Realm Cash is a gift card to glitterrealm.com. You can use your credit on any physical products however, you cannot use your Realm Cash on collabs, subscription purchases, or our live games. Your Realm Cash cannot be combined with other discount codes. Your Realm Cash does NOT expire and you can use it on sale products and new releases as well. Ream Cash details are emailed within 3 business days of winning. The realm cash code is your email address and is linked directly to your account via email so only you the purchaser can use it. 

If you would like to gift your prize to someone else/ .change your shipping to a new address etc. You have 24 hours from the time of purchase to email us the new shipping details. You can email us at info@glitterrealm.com. This email must be sent from the same email address used during checkout. 

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