Shipping Policy

SHIPPING & HANDLING TIMES:

We Ship Worldwide from the United States. Our shipping partner is Amazon who handles all order fulfillment and shipments.

For physical products purchased processing time is currently 2 - 3 business day + 3-5 business days for US shipments (depending on the shipment method chosen during checkout.

Please note during high volume holiday season (November 20th - January 1st) and mega flash sales, processing time may increase to 5-10 business days (business days are Monday-Friday not including holidays).

Yes, we ship to PO boxes with first class and priority shipping options. 

 

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

ORDERING OUT OF STOCK MERCHANDISE:

Sometimes items are not available at the time you'd like to purchase them because they are temporarily out of stock. We will receive more of these items in our warehouse very shortly. If you decide to place an order, your credit card will be charged at the time of purchase. At the time you order, we provide you with an approximate ship date for your back-ordered items. Please note these dates are subject to change.

Items that have not yet been received from the supplier will be marked as 'Preorder'. Each product detail page will include an estimated arrival date for the item. Please note these dates are subject to change. If you decide to place an order, your credit card will be charged at the time of purchase.

In general, if your order contains preorder or backorder merchandise, we will hold your order until all items are in stock and available to ship. There are several exceptions where we will ship your item immediately. If you need your items immediately, we are happy to ship all available, in stock items upon request. Split shipment requests may require a $3 -$4 split shipment fee. 

Sorry to hear you haven’t received a part of your order! Please note that we have several fulfillment centers with Amazon so some orders may be sent out in multiple parts. 

If you are missing part of your order, please check:

    • Your dispatch email/ tracking details, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
    • The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
    • If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

CUSTOMS FEES, UNCLAIMED PACKAGES, RETURNED SHIPMENTS:

International customers are responsible for all customs fees. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Depending on the return reason, we will charge you with re-shipping cost if you would like us to reship your parcel. If you need your order reshipped you can purchase that here  and provide the correct address during checkout. 

The following return reasons require reshipping fee (if you would like us to resend your parcel):

Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by recipient; 
Insufficient/ Incorrect address - recipient incorrectly input a wrong address or formatted address incorrectly; 
Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time.

In the event your package is returned to us and you do not want it reshipped you will be refunded your purchase value with the cost of shipping and a 25% restocking fee deducted.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

LOST OR STOLEN PACKAGE

We ship all orders via the U.S. Postal Service (USPS), UPS, and Surepost. It is your responsibility to provide us with a shipping address where packages can be securely delivered by USPS or by your country's postal service without risk of theft or loss. We assume no responsibility for packages that are lost or stolen after USPS or another postal service completes delivery to the address that you provide to us. If you are concerned about the security of packages received at your mailing address, be sure to add signature confirmation to your order during checkout.

Submitting a Claim for a Lost or Stolen Package

If you believe your package has been lost or stolen after confirmed delivery, you can initiate a missing mail search in the USPS website here: 

Please note once a carrier confirms an order has been delivered successfully we will not replace, reship or refund a lost/stolen shipment.

If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here -  https://tools.usps.com/go/POLocatorAction!input.action   

If you are unable to access the status of your order, please email info@glitterrealm.com and we'll get back to you ASAP.

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