We ship worldwide from the United States. Our shipping partner is Amazon who handles all order fulfillment and shipments. As we have multiple fulfillment centers orders may ship in split shipments. In here cases you will receive a tracking code for each shipment.
Shipping and Handling times:
For physical products purchased processing time is currently 2 - 3 business day + 3-5 business days for US shipments (depending on the shipment method chosen during checkout.
Unclaimed/ Returned Shipments
Depending on the return reason, we will charge you with re-shipping cost if you would like us to reship your parcel.
The following return reasons require reshipping fee (if you would like us to resend your parcel):
Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by recipient;
Insufficient/ Incorrect address - recipient incorrectly input a wrong address or formatted address incorrectly;
Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time.
In the event your package is returned to us and you do not want it reshipped you will be refunded your purchase value with the cost of shipping and a 20% restocking fee deducted.
Lost or Stolen Packages:
We ship all orders via the U.S. Postal Service (USPS), UPS, and Surepost. It is your responsibility to provide us with a shipping address where packages can be securely delivered by USPS or by your country's postal service without risk of theft or loss. We assume no responsibility for packages that are lost or stolen after USPS or another postal service completes delivery to the address that you provide to us. If you are concerned about the security of packages received at your mailing address, be sure to add signature confirmation to your order during checkout.
Submitting a Claim for a Lost or Stolen Package
If you believe your package has been lost or stolen after confirmed delivery, you can initiate a missing mail search in the USPS website here: https://www.usps.com/help/missing-mail.htm
Please note once a carrier confirms an order has been delivered successfully we will not replace, reship or refund a lost/stolen shipment.